Create Zendesk Support Tickets from Social Messages
As more clients turn to Twitter, Facebook and other social channels to voice questions and concerns, a strong customer support presence online has never been more essential. The Zendesk enhancements make it even easier to escalate issues found on social channels for more rapid response and resolution.
Create, edit, prioritize and share tickets with your team members that originate from social media messages.
Manage Tickets in Social Report or Zendesk
Seamless integration between Social Report tasks and Zendesk tickets
Whether you make an update to a ticket in Zendesk or in Social Report - the tickets will always be synced up. Your team can comment on a task in Social Report and see it in Zendesk. The task can be completed in Social Report and it will be marked resolved in zendesk.